SECURITY SERVICES REPRESENTATIVE LEAD
Museum of Contemporary Art San Diego
Reports to: Chief of Security
Employee Status: Part-time, Non-Exempt
Schedule: Mondays and Tuesdays 10:30am-7:00pm
Primary Work Location: Downtown
Provide both SSR and SSR Lead duties. Responsible for assisting the Security Manager and/or Security Supervisor in their duties while they are absent or when additional SSR staff is needed. Ensure the safety and security of MCASD staff, visitors, VIP guests, and the physical building. Monitor and enforce MCASD policies in order to safeguard the collection from damage or theft. Make appropriate business decisions under various safety, security, and emergency-related situations as needed. Provide exceptional customer service to all members of the MCASD organization and enhance the museum visitor experience. Support mission and vision of Museum throughout performance of duties.
KNOWLEDGE, SKILLS AND EXPERIENCE:
Strong customer service and interpersonal skills with the ability to interact with tact, diplomacy, and professional demeanor with all museum clientele, VIP guests, visitors, and museum employees. Ability to maintain professional composure while carrying out the duties of the position. Strong verbal and written communication skills. Good technical skills with a proficiency in MS Office. Ability to perform crowd control and provide clear guidance and direction. Strong attention to detail. Ability to work with minimal supervision. Ability to work in a fast-paced environment and make on-the-spot decisions under pressure. High school diploma and three years recent, relevant experience or any equivalent education and experience. Lead experience preferred. Prior museum and/or art related experience preferred.
Ability to see and listen for extended periods. Ability to speak. Ability to remain in a standing position, walk, and walk briskly for extended periods. Ability to run for short periods of time. Ability to climb stairs, stoop, and kneel. Ability to lift, carry, push, or pull, exerting up to 10 pounds or a negligible amount occasionally or otherwise move objects, including the human body.
Must possess and maintain BSIS Security Guard Card.
BACKGROUND CHECKS AND TRAINING:
Criminal background check.
CPR/First Aid/AED Certification or ability to obtain through MCASD-provided training.
For candidacy consideration, please submit resume and personalized cover letter to firstname.lastname@example.org. Please reference in the Subject line the following: 2019-01, Security Services Representative Lead.