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Job Summary

Job Description

The Account Manager will be responsible for developing and maintaining client relationships through daily client activity and customer service, heavy follow-up and in-person handling of client complaints and concerns. The Account Manager is also responsible for managing and servicing assigned accounts with the intention to renew accounts on an annual basis.

Job Responsibilities:

  • Regularly meet with clients to assess and meet needs and address problems/complaints.
  • Be the primary liaison between Operations/Area Managers and the client and ensure that all client needs and complaints are timely and satisfactorily addressed.
  • Be accessible 24/7 to service client needs, including responding to calls, texts and emails from senior management or clients regarding emergencies affecting assigned buildings/accounts.
  • Quickly respond to any and all emergencies effecting assigned building, follow-up with operations and client to ensure proper handling and resolution to emergency situations.
  • Respond to professionally to any and all client inquires or calls in timely fashion, including.
  • Work closely with Area Managers to ensure security officer performance and other issues are addressed and corrected a needed.
  • Work with internal system to document activity, follow-ups and generate reports.
  • Supervising , taking ownership of the guards' responsibilities.
  • Manage and service assigned accounts with the intention to renew accounts on an annual basis.
  • Pay close attention to schedule, guard training & discipline issues
  • Maintain, track and document continuous client engagement efforts with all client relationships (clients, tenants, property managers etc.).
  • Maintain and update buildings profiles and other documents.
  • Ensure uniform replacements; track and document same.
  • Train and evaluate security officers; track and document same.
  • Schedule FSD with FDNY.
  • Coordinate all training for CPR and other types of training.

Requirements:

  • Ability to service clients outside of normal business hours.
  • Ability to be "24/7" on call - Emergency Response
  • Ability to be self-motivated and bring a high level of dedication and customer service to the position
  • Ability to demonstrate excellent public speaking skills, interpersonal and communication skills (written and verbal)
  • Ability to consistently demonstrate outstanding time-management skills and attention to detail is required.
  • Ability to use alternative analytical approached to solve problems.
  • Ability to multi-task and prioritize effectively.
  • Ability to perform consistently and accurately in fast-paced environment.
  • Proficient in Microsoft Office Suite and internal programs/software.
  • Law enforcement experience/physical security experience in commercial & real estate
  • PSP & CPP preferred

Job Type: Full-time

Application Questions

You have requested that Indeed ask candidates the following questions:

  • How many years of Client Relations experience do you have?
  • How many years of Management experience do you have?
  • How many years of Security experience do you have?
  • Are you willing to undergo a background check, in accordance with local law/regulations?
  • What is the highest level of education you have completed?
  • Are you in New York, NY?
  • Do you have the following license or certification: CPP?
  • Do you have the following license or certification: PSP?

Short Info

  • Published:5 days ago
  • Company:Quality Protection Services Inc.
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